RETURN, EXCHANGE & CANCELLATION POLICY
At XFitness, we are committed to delivering high-quality products and a seamless shopping experience.
If something isn't right with your order, we're here to help.
How to Report an Issue
If you receive a damaged, defective, or incorrect product:
Contact our Support Team immediately:
📧 Email: support@xfitness.ae
📞 Phone: +971 [Your UAE Number]
Please include:
✔ Order Number
✔ Product Name / Model
✔ Issue details (with photos if possible)
✔ Whether you want a refund or replacement
Return & Exchange Eligibility
You may request a return or exchange if:
✔ The product is defective or damaged on arrival
✔ You received the wrong item
✔ The item qualifies under our conditional satisfaction guarantee*
⏱ Return request must be made within 7 days of delivery.
🚚 Shipping fees are non-refundable.
Return approval is subject to inspection and policy conditions.
Return Exceptions & Conditions
A return/replacement may be rejected or subject to a 25% restocking fee if:
❌ Product is used, installed, or altered
❌ Packaging is damaged or incomplete
❌ Missing accessories/manuals/free gifts
❌ Request submitted after 7 days of delivery
❌ Custom, pre-assembled, or clearance items
📦 The item must be returned in original packaging with invoice copy.
Transit Damage Guidance
If a package arrives visibly damaged:
⚠️ Do NOT accept delivery
Ask the courier to mark: "Received in damaged condition"
Then contact XFitness Support immediately
Refunds
Once we receive and inspect the returned product:
Once we receive and inspect the returned product:
⏱ Refunds will be issued within 5 business days
💵 Refund will be processed to the original payment method
Shipping/collection charges may apply, unless the issue is our fault.
Exchanges
If replacing with the same product value, shipping fees may be waived.
Exchange shipping timelines follow our standard delivery policy.
Order Cancellations
A. Before Shipment
• You may cancel an order within this period
• Full refund will be issued
B. After Shipment
• The order cannot be cancelled
• You may request a return once delivered (conditions apply)
C. XFitness Reserve Rights
We may cancel orders if:
• Product availability changes
• Pricing or technical errors occur
• Fraud is suspected
If canceled after payment, the amount will be refunded promptly.
Important Notes
Bulk or special customization orders are non-returnable and require management approval
XFitness reserves the right to update this policy without prior notice
Need Help?
Our team is always ready to assist you:
📧 support@xfitness.ae
🌐 www.xfitness.ae